Saxe Coburg Complaints Disclosure

 

1. Licence status and conditions

Saxe Coburg Limited is a Financial Advice Provider (FAP) and holds a licence issued
by the Financial Markets Authority (FMA) to provide financial advice services. Saxe
Coburg is also licensed to provide a Discretionary Investment Management Service
(DIMS) (FSP1003878).

2. Our complaints process

We are here to take care of your investments, so if you think we’ve failed in any way, you
can trust that we will be committed to resolving the issue. We are always looking for
ways to improve our service to you. If something has gone wrong, we want to know.
Please send an email to [email protected] and tell us what has happened and how
we can resolve matters. If you have any documents or correspondence that will help us
understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• provide you with a copy of the Saxe Coburg complaints disclosure
• respond to you within 20 working days

3. External complaints process

If your complaint is not resolved to your satisfaction, you can contact Financial Services
Complaints Limited (FSCL) – A Financial Ombudsman Service. FSCL is our
independent external ombudsman and dispute resolution service that has been approved
by the Minister of Consumer Affairs under the Financial Service Providers (Registration
and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

You can contact FSCL by:

• Telephone: 0800 347 257
• Email: [email protected]
• Website: www.fscl.org.nz
• In writing: FSCL, P O Box 5967, Wellington 6011

Saxe Coburg FSP #1003878
FSCL Membership # 2168