Public Disclosure

 

1.     Licence status and conditions

Saxe Coburg Limited is a Financial Advice Provider (FAP) and holds a Discretionary Investment Management Service (DIMS) licence issued by the Financial Markets Authority (FMA). Saxe Coburg Limited (FSP1003878) is a Financial Advice Provider (FAP) and can  provide financial advice services.

 

2.     Nature and scope of financial advice service

Saxe Coburg provides financial advice in relation to the following types of financial advice products:

  •  Debt securities (including bank term deposits and call debt securities)
  • Equity securities
  • Fixed income securities
  • Managed investment products (e.g. interests in managed funds, including interests in unit trusts, hedge funds, and listed investment trusts)
  • Cash or term portfolio investment entity (PIE)
  • Futures contracts (including currency contracts used for hedging purposes)
  • Saxe Coburg’s DIMS facility
  • A renewal or variation of the terms or conditions of any of the above products.

We advise on financial advice products provided by a wide range of product providers. The actual recommendations will vary in line with the needs of the client. We do not provide financial advice on products outside our expertise (including, for example, insurance or estate planning).

 

3.     Fees, expenses, and other amounts payable

If you engage us to provide our DIMS service, certain fees (including management and custodial fees) are charged in relation to that service. Details of all fees are set out in each client’s investment proposal. No other fees are otherwise charged for providing financial advice services to you.

 

4.     Conflicts of interest and commissions or other incentives

Saxe Coburg is not aware of any existing or potential conflict of interest. If we do become aware of any such conflict, we will take all reasonable steps to ensure our advice is not materially influenced by our own (or any associated entity’s) interests and will inform the client as soon as we become aware.

Saxe Coburg selects its investments, product suppliers and investment managers based on the merit and standing of the available offerings. Advice is given on classes of investment products and individual securities including, but not limited to, those provided by the associated entities described below.

 

Neither Saxe Coburg, nor its shareholders, directors, or employees:

  • have any shareholding in any investment product supplier or investment manager;
  • receive any debt finance or minimum quota for levels of business from any investment product supplier;
  • have arrangements with any investment product supplier, which prevents the recommendation of any other investment product supplier’s investment products; or
  • have a financial interest in promoting any investment product

 

Saxe Coburg receives no remuneration other than that paid directly by the client. We do not receive commissions or other payments from the third-party product providers whose products we may recommend.  In some circumstances we may recommend you invest in Saxe Coburg DIMs facility.   We manage this potential conflict by recommending this investment only if it is suitable for you.   We conduct extensive research to develop these portfolios, fees are transparent and you have full access to view your investments at any time.

 

5.     Complaints and dispute resolution Internal complaints process

We are here to take care of your investments, so if you think we’ve failed in any way, you can trust that we will be committed to resolving the issue. We are always looking for ways to improve our service to you. If something has gone wrong, we want to know. Please send an email to [email protected] and tell us what has happened and how we can resolve matters. If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

 

When we receive your complaint, we will:

  • acknowledge your complaint within 1-2 working days
  • gather and evaluate information about your complaint
  • provide you with a copy of the Saxe Coburg complaints disclosure
  • respond to you within 20 working days

 

External complaints process

If your complaint is not resolved to your satisfaction, you can contact Financial Services Complaints Limited (FSCL) – A Financial Ombudsman Service.  FSCL is our independent, external ombudsman and dispute resolution service that has been approved by the Minister of Consumer Affairs under the Financial Service Providers (Registration and Dispute Resolution) Act 2008. FSCL’s service is free of charge to you.

 

You can contact FSCL by:

Saxe Coburg FSP # 1003878
FSCL Membership # 2168

 

6.     Our duties

We have duties under the Financial Markets Conduct Act 2013 relating to the way we give advice. We are required to:

  • meet the standards of competence, knowledge and skill set out in the Code of Professional Conduct for Financial Advice Services (Code);
  • give priority to our client’s interest by taking all reasonable steps to make sure our advice is not materially influenced by our own interests;
  • exercise care, due diligence, and skill in providing you with advice; and
  • meet the standards of ethical behaviour, conduct and client care set out in the Code.

 

7.     Contact details

You can contact us at:
Phone:       09 489 4890
Email:       [email protected]
Address:    437 Lake Road, Takapuna, Auckland, 0622, New Zealand