Internal Complaints Procedure 

Saxe Coburg is a paid up member of the Financial Services Complaints Limited (FSCL) Scheme (#2168).

If you want to make a complaint or have a problem understanding something we’ve done, please let us know, so we can address the problem.

We’re here to take care of your investments,so if you think we’ve failed in any way, you can trust that we will be committed to resolving the issue.

• Your best first call is to talk to Mark Houghton directly. You’ll find those contact details on our Home page.
• If you’re still not 100% satisfied, please contact marilyn@saxecoburg.co.nz and she will take up your concerns.
• If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is  approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.

Complaints Form

If you have already contacted us regarding your complaint and feel we have not adequately resolved your issue, you may contact Financial Services Complaints Limited (FSCL) directly on:

Phone: 0800347257,
Email: complaints@fscl.org.nz,
Post: FSCL, P O Box 5967, Wellington 6145.

Saxe Coburg FSP # 123784
FSCL Membership # 2168