Internal Complaints Procedure 

Saxe Coburg is a paid up member of the Financial Services Complaints Limited (FSCL) Scheme (#2168).

We’re here to take care of your investments, so if you think we’ve failed in any way, you can trust that we will be committed to resolving the issue.  We are always looking for ways to improve our service to you.  If something has gone wrong, we want to know.  Please send an email to mark@saxecoburg.co.nz and tell us what has happened and how we can resolve matters.   If you have any documents or correspondence that will help us understand your complaint, please attach them to the email.

When we receive your complaint, we will:

• acknowledge your complaint within 1-2 working days
• gather and evaluate information about your complaint
• respond to you within 20 working days

If we cannot agree on how to resolve the complaint, you can contact Financial Services Complaints Limited (FSCL).  FSCL are an independent, not-for-profit, external dispute resolution scheme approved by the Minister of Consumer Affairs.  FSCL's service does not cost you anything and they will help resolve the complaint.

You can contact FSCL:

• By calling 0800 347 257
• By emailing  complaints@fscl.org.nz
• Through FSCL's website:   www.fscl.org.nz
• Writing to:     FSCL, P O Box 5967, Wellington 6011

Saxe Coburg FSP # 123784
FSCL Membership # 2168